Shipping policy

1. Delivery Area

· List the countries/regions you ship from

· Indicate whether you support worldwide shipping or only specific regions

We currently offer shipping services to most countries and regions worldwide, including but not limited to: the United States, the United Kingdom, Canada, Australia, Germany, France, Japan, South Korea, Singapore, etc.

⚠️ Delivery is currently unavailable to the following countries/regions: Africa

·
·
2. Shipping Information

·
Free shipping threshold (e.g., free shipping on orders over $X)

·
Reference;

- Order amount must reach · (excluding Australia; other countries and regions are calculated based on the real-time exchange rate)

China: Free standard shipping on orders over AUD 168

Australia: Free standard shipping on orders over AUD 218

Other regions: Free standard shipping on orders over AUD 268

·
For orders below AUD 268, shipping fee is ·19.9 AUD/p (calculated based on destination)

3. Delivery Time

* Processing Time (Approximately 5-8 business days after order placement, production time is 10-15 business days)

* Estimated Arrival Time (10-15 business days for international shipping)

* Delivery may be delayed by up to 5 business days during special holidays (e.g., Christmas, National Day, Chinese New Year)

4. Logistics Method

* Courier Company Used (e.g., DHL, FedEx, SF Express)

* Reference:

* All use express shipping: DHL / FedEx / SF Express, estimated 5-7 business days

*
* 5. Customs Duties and Taxes (Must be specified for cross-border sales)

*
* Note: Customs duties are borne by the buyer.

Reference:

Our goods are shipped from the place of production. International orders may be subject to import duties, value-added tax (VAT), or other taxes in the destination country. * All customs duties and import taxes are the buyer's responsibility and are not included in the product price or shipping cost.

* The specific tax amount is determined by the customs authorities of the destination country according to local regulations, which we cannot predict or control.

* Please understand the import policies of your country/region before placing an order to avoid additional costs.

* If the package is returned due to refusal to pay customs duties, the refund will be issued after deducting the original shipping cost and return shipping cost.

6. Handling Special Circumstances

Reference:

Lost/Damaged Packages

If your package is lost or damaged during transit, please contact us within 7 days of receiving the package (email: youdongyang8@gmail.com) and provide the following information:

· Order number

· Photos of the damage (if applicable)

· Written proof from the courier company (if applicable)

We will arrange for a replacement or refund within 3-5 business days after receiving your application.

7. Customs Detention Notice

International packages may be detained or delayed due to the customs policies of the destination country. Buyers should be aware of the following:

· Buyers are responsible for import duties, VAT, and other taxes incurred in the destination country.

· We are not liable for any losses incurred if the package is returned or destroyed due to the buyer's refusal to pay customs duties. • If delays are caused by customs reasons, exceeding the estimated delivery time will not be considered a breach of contract, and we will actively assist in following up.

• If the package is confiscated by customs (due to prohibited items, etc.), the buyer will bear the responsibility.